Career Opportunities in Pickering

Centre Director

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The Centre Director is responsible for managing the overall customer experience, sales and day-to-day operations to achieve performance goals and grow the Centre.

Essential Job Functions
  • Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
  • Manages the day-to-day operation of the Centre
  • Meets sales and expense financial targets
  • Monitors and tracks Centre performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance 
  • Selects, develops, motivates, and monitors Centre staff; Conducts regular performance reviews
  • Reviews all corporate communication and ensures communications flow to the Centre’s staff
  • Supports Director of Education with ensuring good instructional management 
  • Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
  • Promotes financing options that meet the customer’s needs and manages the application/closing process
  • Manages marketing and sales activities to drive new enrollments
  • Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
  • Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
  • Ensures the professional appearance of the Centre according to Sylvan standards
  • Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being 
Knowledge Required
  • Four year degree required
  • A minimum of three years of customer service experience; Retail sales experience preferred
  • Experience using Microsoft Office and other standard business applications used by the Centre, including current social media tools
  • Experience using Microsoft Word and other standard business applications used by the Centre
  • Knowledge of general office equipment such as copiers, printers, and office phones 
  • Experience using social media (Facebook, Twitter, etc.) preferred
  • Familiarity with instructional technology and tablet computers preferred
Skills and Abilities Required
  • Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
  • Proven ability to effectively use customer service and consultative sales skills to establish and build relationships 
  • Proven sales skills with a strong sense of urgency
  • Proven ability to supervise, coach, and develop Centre staff
  • Strong presentation skills for small group opportunities
  • Ability to track and interpret business metrics and financial statements
  • Strong analytical and problem solving skills 
  • Strong word processing, data entry, and other administrative skills
  • Strong organizational skills; Proven ability to manage multiple tasks and be flexible
  • Proven ability to communicate effectively in writing; Ability to proofread and edit copy
  • Ability to work collaboratively; Strong team player 
  • Ability to work a flexible schedule, including evenings and weekends
  • Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

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