The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing and data entry.
Must have reliable internet and computer as this job can partially be done remotely, once trained. We also require in center training and in center management from the center assistants during some of our instructional hours. Please only apply if you meet this requirements. Part Time, hours may vary, must be available at least 2-3 days out of the week.
Essential Job Functions
- Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
- Greets and assists students, parents, and potential customers according to Sylvan standards
- Fields inquiry calls from potential customers; Fields calls from current families
- Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
- Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
- Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
- Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
- Supports standards and procedures to ensure student safety and well-being
- May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate
Knowledge Required
- Associates or four year degree preferred
- A minimum of three years of customer service experience; Retail sales experience preferred
- Experience using full suite of Microsoft Office applications and other standard business applications
- Knowledge of general office equipment such as copiers, printers, and office phones
Skills and Abilities Required
- Strong customer service, interpersonal and communication skills
- Strong word processing, data entry, and other administrative skills
- Proven ability to effectively use consultative sales skills when serving customers
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
*If you wish to submit a resume or a brief career statement of your experience, you may upload it here. Resume or statement should be in Microsoft Word or a PDF, if provided.