GENERAL SUMMARY
The Director of Education is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center.  The Director is responsible for ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met.  The Director monitors student performance, meets regularly with families, and connects with school teachers.

ESSENTIAL JOB FUNCTIONS

• Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
• Manages and delivers all conference activities such as preparing conference materials and meeting with parents throughout the customer life-cycle to keep families enrolled in Sylvan
• Teaches students of all grades using Sylvan program materials, including math, reading, writing, study skills, STEM, and SAT/ACT prep.
• Selects and hires teachers, ensuring that all new staff meet Sylvan hiring standards
• Ensures that all teachers are trained and certified to deliver Sylvan programs; Conducts regular performance reviews
• Schedules and manages teaching staff to meet Center needs and to control labor costs
• Responsible for customer account management, including expenses and fee collection
• Ensures initial and ongoing progress assessments are administered according to Sylvan standards
• Monitors student progress to ensure goals are achieved and ongoing family needs are met
• Establishes and maintains ongoing communication with classroom teachers to ensure Sylvan programs meet student and family needs  
• Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
• Greets and assists students, parents, and potential customers according to Sylvan standards
• Manages the day-to-day operation of the Center
• Reviews all corporate communication and ensures communications flow to the Center’s staff
• Promotes financing options that meet the customer’s needs and manages the application/closing process
• Works with Franchisee to manage marketing and sales activities to drive new enrollments
•  Ensures the professional appearance of the Center according to Sylvan standards
• Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED

• Bachelor's Degree in Education or related field
• State or provincial teaching credentials (current or expired)
• Minimum of one or two years of teaching experience preferred; Experience in supervisor role preferred
• Knowledge of current educational policy
• Previous customer service experience or retail sales experience preferred
• Familiarity with instructional technology and tablet computers
• Experience using Microsoft Word and other standard business applications used by the Center
• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

• Proven ability to engage, motivate, and inspire students to learn
• Proven ability to supervise, coach, and develop teachers/instructional staff
• Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
• Proven ability to discuss and sell Sylvan products and services to new and existing customers
• Self-sufficiency in ownership of work and tasks
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Strong analytical and problem solving skills
• Ability to work collaboratively; Strong team player
• Ability to work a flexible schedule, including evenings and weekends
• Ability to occasionally lift and/or move up to twenty pounds

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.