The Center Director is responsible for managing the overall customer experience, sales and day-to-day operations to achieve performance goals and grow the Center.
Essential Job Functions
- Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
- Manages the day-to-day operation of the Center
- Meets sales and expense financial targets
- Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
- Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
- Reviews all corporate communication and ensures communications flow to the Center’s staff
- Supports Director of Education with ensuring good instructional management
- Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
- Promotes financing options that meet the customer’s needs and manages the application/closing process
- Manages marketing and sales activities to drive new enrollments
- Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
- Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
- Ensures the professional appearance of the Center according to Sylvan standards
- Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being
Knowledge Required
- Four year degree required
- A minimum of three years of customer service experience; Retail sales experience preferred
- Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
- Experience using Microsoft Word and other standard business applications used by the Center
- Knowledge of general office equipment such as copiers, printers, and office phones
- Experience using social media (Facebook, Twitter, etc.) preferred
- Familiarity with instructional technology and tablet computers preferred
Skills and Abilities Required
- Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven sales skills with a strong sense of urgency
- Proven ability to supervise, coach, and develop Center staff
- Strong presentation skills for small group opportunities
- Ability to track and interpret business metrics and financial statements
- Strong analytical and problem solving skills
- Strong word processing, data entry, and other administrative skills
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Ability to work collaboratively; Strong team player
- Ability to work a flexible schedule, including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
*Don’t have a resume? Not a problem! Please upload a brief career statement of your experience. Resume or statement should be in Microsoft Word or a PDF.